01
Acceptance of Terms
By accessing or using BPOptima's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
You represent that you have the authority to bind your organization to these terms. If you are accepting on behalf of a company, you warrant that you have the necessary permissions.
02
Company Information
Entity
BP Optima Pte Ltd
Registration
UEN: 202544773H
Address
32 Pekin Street, #05-01, Singapore 048762
Contact
Incorporated
2026 · Singapore
03
Service Description
BPOptima provides the following services:
Free Evaluation Tools
- Process Playground (process assessments)
- Fortune Machine (exploratory tool)
- Architecture brief generation
Production Services
- API-driven business process outsourcing
- Pilot programs and implementations
- Enterprise automation solutions
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User Responsibilities
When using BPOptima, you agree to:
- Provide accurate and complete information in all submissions
- Use services lawfully and not for fraudulent or malicious purposes
- Not attempt to reverse-engineer, decompile, or extract our AI models or algorithms
- Maintain confidentiality of any access credentials provided (for production services)
- Comply with all applicable laws and regulations
- Not interfere with or disrupt our services or servers
- Not use our services to transmit harmful code or malware
- Respect intellectual property rights of BPOptima and third parties
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Intellectual Property Rights
Our Intellectual Property : The BPOptima platform, AI models, algorithms, brand assets, and all related technology remain the exclusive property of BP Optima Pte Ltd.
Your Intellectual Property : Your process descriptions, business data, and confidential information remain your property. You grant us a limited license to use this data solely to provide services.
Output & Deliverables : Architecture briefs, evaluations, and implementation deliverables are licensed to you under a non-exclusive, non-transferable license for your internal business use.
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Free Services & Evaluations
- Process Playground and Fortune Machine are provided free for evaluation purposes
- No obligation to proceed with paid implementation services
- We reserve the right to limit submissions to prevent abuse (e.g. rate limiting)
- Evaluation results are estimates based on information provided, not guarantees
- Free services provided "as-is" without warranty (see Section 10)
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Paid Services & Payment Terms
For production services, pilot programs, and implementations:
| Term | Detail |
|---|---|
| Pricing | Provided in separate Statements of Work (SOWs) or service agreements |
| Payment Terms | Net 30 days for enterprise clients, or as specified in SOW |
| Currency | All fees in Singapore Dollars (SGD) unless otherwise agreed |
| Late Payments | Subject to 1.5% monthly interest |
| Refund Policy | 90-day results guarantee as advertised; full terms in SOW |
08
Data & Privacy
Data handling is governed by our Privacy Policy, which is incorporated into these terms by reference.
- You grant us license to use your data to provide services and improve our platform
- We may use anonymized, aggregated data for product development and benchmarking
- We maintain strict confidentiality for sensitive business information
- All data is encrypted at rest and in transit (AES-256 encryption)
- You retain ownership of your data and can request deletion at any time
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Service Availability & Support
Production APIs
- Target uptime: 99.9%
- Maintenance windows: 48-hour advance notice
- Status page available to paid clients
Support
- Email: support@bpoptima.com
- Paid clients: 24-hour response SLA
- Free services: Best-effort support
We are not liable for downtime caused by force majeure, third-party services, or scheduled maintenance.
10
Warranties & Disclaimers
Limited Warranty (Paid Services) We warrant that paid services will be provided professionally, competently, and in accordance with industry standards.
11
Limitation of Liability
Paid Services
Fees Paid (Last 12 Mo.)
Liability capped at total fees paid in the preceding 12 months
Free Services
SGD 100
Maximum liability for free services is limited to SGD 100
These limitations do not apply to gross negligence, willful misconduct, or data breaches caused by our failure to implement reasonable security measures.
Force Majeure We are not liable for delays or failures due to events beyond our reasonable control (natural disasters, pandemics, war, government action, etc.).
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Termination
| Party | Notice Period | Conditions |
|---|---|---|
| By You | 30 days written notice | You may terminate at any time |
| By Us | 30 days notice | Or immediately for material breach |
Upon termination: access to services is revoked, outstanding fees become due, and data is retained per our Privacy Policy. Sections on IP rights, confidentiality, limitation of liability, and dispute resolution survive termination.
13
Governing Law & Dispute Resolution
Governing Law : These terms are governed by the laws of Singapore.
Jurisdiction : Disputes are subject to the exclusive jurisdiction of Singapore courts.
Negotiation : Parties agree to attempt good faith negotiation for 30 days before litigation.
Arbitration : By mutual written agreement, disputes may be submitted to arbitration under SIAC rules.
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Changes to These Terms
We may update these Terms of Service with 30 days advance notice. Material changes will be communicated via email to registered users, and the "Last Updated" date will be updated accordingly. For paid services, material changes require your acceptance. Continued use after the notice period constitutes acceptance.
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General Provisions
- Entire Agreement These terms constitute the entire agreement and supersede prior discussions
- Severability If any provision is found invalid, the rest remain in effect
- No Waiver Our failure to enforce any right does not waive that right
- Assignment We may assign these terms; you need our written consent to assign
- Headings Section headings are for convenience only and do not affect interpretation
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Contact Information
For questions about these Terms of Service:
BP Optima Pte Ltd
32 Pekin Street, #05-01, Singapore 048762